Ordering process
How We Work
Six clear stages from your buying brief to shipment, with Incoterms, payment terms, ports and documents agreed in writing before anything is produced or loaded.
Six stages
How to import from Vietnam with Le Duong
Every order follows the same sequence, so you always know what has been agreed and what happens next.
Buying brief
You tell us the product, grade, quantity, destination port, packing, target shipment month and any market requirements. A precise brief gets a precise offer.
Technical alignment
We agree the specification, tolerances, test methods and packing, and exchange samples. Requirements such as EU MRLs, Halal or EUDR data for coffee are settled here.
Commercial offer
A written offer with price, Incoterm, payment terms, shipment window and validity. We aim to reply within one business day.
Order confirmation
Contract and specification sheet are signed by both sides. Deposit or L/C arrangements are confirmed.
Execution
Processing or sourcing, packing and labelling, followed by pre-shipment inspection. Third-party inspection is arranged if you request it.
Shipment
Booking, supervised loading and sealing, then documents released according to the payment terms.
Incoterms
Delivery terms we work with
FOB, CFR, CIF, EXW, FCA and DAP. Others on request.
| Incoterm | Le Duong arranges | Often chosen by |
|---|---|---|
| EXW | Goods packed and ready at our premises | Buyers with their own forwarder and export agent in Vietnam |
| FCA | Export clearance and handover to your carrier | Buyers with their own forwarder |
| FOB | Loading, export clearance and delivery on board at the Vietnamese port | Buyers who control ocean freight |
| CFR | FOB plus ocean freight to your port | Buyers who insure cargo themselves |
| CIF | CFR plus marine insurance | Buyers who want a landed-port price |
| DAP | Delivery to the named place, import clearance excluded | Buyers who want delivery inland |
Payment, ports and documents
Payment terms are agreed per contract. Typical options are a T/T deposit with the balance against documents, or an L/C at sight for qualified buyers.
Goods are loaded in Dong Nai and typically shipped from Cat Lai (Ho Chi Minh City) or Cai Mep – Thi Vai.
- Commercial invoice, packing list and bill of lading.
- Certificate of origin, including preferential forms where applicable.
- Phytosanitary certificate; fumigation certificate when required.
- Specification sheet and test reports.
Full details on our export documents. Sign in to the buyer portal to follow your quotations and documents.
FAQ
Questions buyers ask
What is the minimum order?
Usually one 20′ container. Trial and mixed containers are discussed case by case.
Can I receive samples before ordering?
Yes. Samples are part of technical alignment. Tell us your courier account or delivery address in your brief.
How long from order to shipment?
Lead time depends on product, season and packing, and is confirmed with each offer.
Can I appoint my own inspection company?
Yes. We can arrange SGS, Bureau Veritas or Vinacontrol, or work with the inspector you appoint.
How do I follow my quotation and documents?
Sign in to the buyer portal to see your quotations and shipment documents, or ask your export manager on WhatsApp at any stage.
Can I combine products from different sectors?
Mixed containers can be discussed, subject to packing compatibility and destination requirements.
Start with a buying brief
The more detail you give, the faster and more accurate our offer.